[sos8] stickin' it to 'em!!

[kristin mathes <krispydaisy@yahoo.com>]

> THE PRICE OF POOR CUSTOMER SERVICE 
> 
> 
> This is pretty funny (after the fact) but very true.

> 
> My daughter and I had just finished a salad at a
Neiman-Marcus Cafe in 
> Dallas, Texas and decided to have a small
dessert.Since both of us are 
> such 
> cookie lovers, we decided to try the "Neiman-Marcus
cookie." It was so 
> good 
> that I asked if they would give me the recipe, and
the waitress said with 
> a 
> small frown, "I'm afraid not, but you can buy the
recipe." 
> 
> 
> I asked how much, and she responded, "Only two fifty
... it's a great 
> deal!" I agreed and told her to just add it to my
tab.About 30 days later, 
> I received my VISA statement, and the charge from
Neiman-Marcus was 
> $285.00. I looked again and remembered that I had
only spent $9.95 for two 
> salads and about $20.00 for a scarf. As I glanced at
the bottom of the 
> statement, an item read "Cookie Recipe: $250.00." I
was outraged! 
> 
> 
> I called Neiman's Accounting Department and told
them that the waitress 
> said it was "two-fifty," which clearly does not mean
"two hundred and 
> fifty 
> dollars" by ANY possible interpretation of the
phrase. 
> 
> Neiman-Marcus wouldn't budge! They refused to refund
my money, because, 
> according to them, "What the waitress told you is
not our problem. After 
> all, you now have the recipe. We absolutely will not
refund your money at 
> this point." I explained to her the criminal
statutes that govern fraud in 
> Texas. I threatened to refer them to the Better
Business Bureau and the 
> State Attorney General's Office for engaging in
fraud. I was basically 
> told, "Do what you want. It doesn't matter. We're
not refunding your 
> money." 
> 
> 
> I waited, thinking of how I could get even or try to
get my money back. I 
> just figured, "Okay, you folks got my $250.00, and
now I'm going to have 
> $250.00 worth of fun." I told her that I was going
to see to it that every 
> cookie-lover in the United States with an e-mail
address has the $250.00 
> cookie recipe from Neiman-Marcus FREE OF CHARGE! 
> 
> 
> She replied, "I wish you wouldn't do this." 
> 
> I said, "Well, you should have thought of that
before you ripped me off," 
> and I slammed the phone down. 
> 
> 
> So, here it is! Please, please, please pass it on to
everyone you can 
> possibly think of. I paid $250.00 for this. I don't
want Neiman-Marcus to 
> EVER make another penny off of this recipe! 
> 
> 
> NEIMAN MARCUS COOKIES 
> 
> (Recipe may be halved) 
> 2 cups butter 
> 4 cups flour 
> 2 tsp. soda 
> 2 cups sugar 
> 5 cups blended oatmeal 
> 24 oz. chocolate chips 
> 2 cups brown sugar 
> 1 tsp. salt 
> 1 - 8 oz. Hershey Bar (grated) 
> 4 eggs 
> 2 tsp. baking powder 
> 2 tsp. vanilla 
> 3 cups chopped nuts (your choice). 
> 
> 
> Measure oatmeal and blend in a blender to a fine
powder. Cream the butter 
> and both sugars. Add eggs and vanilla. Mix together
with flour, oatmeal, 
> salt, baking powder and soda. Add chocolate chips,
Hershey Bar and nuts. 
> Roll into balls and place 2 inches apart on a cookie
sheet. Bake for 10 
> minutes @ 375 degrees. 
> 
> 
> Makes 112 cookies. 
> 
> Have fun! 
> 
> This is not a joke! This is a true story. Ride for
free, citizens! 
> 
> PLEASE PASS THIS ON TO EVERYONE YOU KNOW! 

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