Your name:
Your email address, so we can ask for any more information
we need to unblock your service. We won't use it for anything else,
and it will not be leaked:
What is the name of the company that provides your email service?
Please note, very often it is a different company than the one
that provides your Internet access .
(For example, Yahoo Inc, Comcast, University of Buffalo...)
Some people send email through an email program such as
Microsoft Outlook Express or Mozilla Thunderbird.
Some people send email through a form in a Web site
such as http://mail.yahoo.com
or https://greens.org/sqmail/
.
It may be an employer's site, or a school's, or a club's.
Some people do both. Please check the boxes that apply
to you.
I send email through a Web site. Its URL is
I use an email program on my computer.
Look very carefully at the message you received showing that
your email did not go through.
The return email is called a "bounce " or a
"Delivery Status Notification (DSN) ."
Very often it contains
the exact information we are looking for. But that
information is surrounded by
a lot of numbers and punctuation that only geeks
can understand, and unfamiliar
phrases like "Transcript of the SMTP session
".
Somewhere in the "bounce" there are some words that were
sent by our email server about why it didn't like your message .
Maybe it says
-- Sorry, looks like phish. See greens.org/delist --
or maybe Sorry, your sending address (24.68.13.57) seems to be in an area that
sends a lot of spam. Please see http://greens.org/delist or use
your ISP's SMTP relay server.
or 450 4.7.1 <ISSMEX01.ismarts.com.mx>: Helo command rejected: Host not found
Please select that stuff in the "bounce" message and paste it
in this box:
Here is the most important and difficult question on this form.
We are going to figure out where on the Internet the email you send
actually comes from .
These locations, known as Internet Protocol (IP) addresses ,
are expressed as a string of four little numbers
connected by three dots. For example, email from gp-us.org comes
from the IP address 207.111.216.211
.
Most people don't know the answer to that question
off-hand. Most of the time their email providers think it's a big secret, or
say "you don't need to know that." If your workplace is bureaucratic and
oppressive, you might not want to ask anyone. Sometimes the workplace
email was set up by a consultant and she is long-gone, and nobody knows
the answer.
What is the IP address your email
enters the Internet from?
Check here if you don't know.
It's okay if you don't know. We will send you a test message. When you reply to it,
we can find your IP address that way.
Your phone number, if you
want us to call.
best time to call